Privacy Policy

How we collect, use and protect the information you share with Mtemi Swift Rides.

Last updated: August 2026

Mtemi Swift Rides ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use this website or contact us to request a quote, and how that information is used.

Information We Collect

When you submit a booking or quote enquiry, we collect the details you provide, which may include:

Your name, phone number and email address
Pickup location, destination and travel/return dates
Number of passengers and trip type
Any additional requirements or notes you include

We do not collect payment card details through this website.

How We Use Your Information

To respond to your enquiry and prepare a quote
To arrange and coordinate your booking
To contact you about your trip via phone, WhatsApp or email
To improve our services based on the trips we're asked to support

We do not sell your personal information to third parties.

WhatsApp & Third-Party Services

If you choose to contact us via WhatsApp, your message and the details you include are shared directly with Mtemi Swift Rides through WhatsApp's own platform, which has its own privacy practices. Our booking form may, in future, connect to third-party services (such as email delivery, CRM or map providers) solely to help us respond to and manage your enquiry.

Google Maps

This site embeds a Google Map to show our general operating area in Nakuru. Google may collect data in line with its own privacy policy when the map loads.

Cookies

This website does not currently use tracking or advertising cookies. If that changes — for example, to support analytics — this policy will be updated accordingly.

Data Retention

We retain enquiry and booking details only for as long as needed to arrange your trip and maintain reasonable business records, after which they are deleted or anonymized.

Your Rights

You may ask us to access, correct, or delete the personal information you've shared with us at any time by contacting us using the details on our Contact page.

Children's Privacy

This website is not directed at children, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent version.

Contact Us

Questions about this policy or how your information is handled can be sent to [EMAIL ADDRESS] or via our Contact page.

This policy provides a general overview and has not been reviewed by a lawyer. For a policy tailored to Kenya's Data Protection Act, 2019, we recommend having it reviewed by qualified legal counsel before relying on it for compliance purposes.